‌Effective Date: October 20, 2026‌
At Centralin S.à r.l., we stand firmly behind every durable home storage organizer we design and deliver to your doorstep. As a trusted brand with over 150,000 happy customers across Luxembourg, our top priority is ensuring every shopper receives the high-quality, easy-to-use storage solution that helps turn messy drawers and cluttered countertop spaces into tidy, peaceful areas you will love. To create a fair, transparent experience for all our customers, we have crafted this clear Refund and Returns Policy that outlines all rules and conditions governing product returns, exchanges and compensation arrangements. This policy applies to every purchase made through our official website [www.centralinhome.com], and we explicitly emphasize that we do not approve any “refund only” requests under any standard circumstances. All related requests will be resolved following the rules and processes detailed in this document.

1. Eligibility for Returns

All unused products kept in their original, resalable condition qualify for a return within 30 calendar days from the date you receive your order. This rule applies to all our home storage organizers including dividers, shelf inserts, compact storage caddies and all other items in our catalog. To meet return eligibility, the product must retain its original factory packaging, show no signs of assembly, usage, stains or damage caused by the customer after delivery. Our products are built with thick, long-lasting material that stays sturdy through constant daily use, and every item is rigorously tested in real Luxembourg homes before being shipped out, so we only accept returns for products that are unopened and untouched after delivery.
It is critical to restate: ‌we do not honor any “refund only” requests where customers keep the purchased product while asking for full or partial monetary compensation without returning the physical item‌. This policy protects the fair shopping experience for all our customers, prevents unnecessary resource waste, and maintains our ability to keep our high-quality storage products reasonably priced for the whole community.

2. Return Process & Requirements

If you find the purchased item does not fit your home storage space as expected, you can start the return process by sending a request to our customer support team via our contact email at [email protected]. Our team will reply to confirm your return eligibility within 24 hours, and provide you with a pre-paid local Luxembourg return shipping label. You will only need to pack the unused product securely in its original packaging, attach the provided shipping label, and drop the parcel off at any local official courier pickup point.
We strictly require customers to send the full physical product back to our warehouse before we initiate any refund processing. No exceptions will be made to this rule. Once our warehouse team receives and verifies that your returned item meets the unused, original condition eligibility requirements, we will start processing your refund within 3 working days, and the full refund will be sent back to your original payment account. If you choose to exchange your item for a different size of the same storage product instead of getting a monetary refund, we will arrange for the new correct size item to be dispatched to you immediately after we confirm your returned parcel passes quality inspection.
All our product sizes follow international standards to fit most regular home cabinets easily, but our support team is always available to help you confirm exact dimensions before you place an order, to reduce the need for unnecessary returns. If you submit a request that asks for a full or partial refund without returning the purchased product, our team will inform you that this request violates our store policy, and we will not be able to process your application.

3. Damaged or Defective Item Resolutions

In the rare event that your order arrives with visible transport damage, or the product has a manufacturing defect that affects normal use, you are fully covered by our guarantee policy. All parts of our storage organizers that come into contact with food are BPA-free to safely hold tableware and dry food, and all our items require no extra tools or complex assembly, so any obvious breakage or deformation you receive on arrival is not a normal outcome.
For these cases, we do not approve “refund only” requests either. Simply contact our customer team with clear photos that show the damaged or defective part of the item, and our team will provide you with two optional resolutions: either we arrange a free brand new replacement item to be sent to your address with no extra shipping cost for you, or you can return the defective item to us, and we will process a full 100% refund to your original payment method immediately after we receive the returned product. We will never approve requests where customers keep the damaged product and ask for full payment back without returning the item, as this does not align with our consistent fair operating principles.

4. Order Cancellation Before Dispatch

If you change your mind about your purchase right after placing the order, you can send us a cancellation request before the parcel gets dispatched from our warehouse. Our team will process your cancellation request quickly, and if the order has not entered our shipping workflow yet, we will cancel your order directly, and send the full refund back to your original payment account. For any order that has already been shipped out of our warehouse when your cancellation request arrives, you will not be able to cancel it directly. In this situation, you will need to follow our standard return process detailed earlier in this policy, send the full unopened parcel back to us after you receive it, and we will issue the full refund after we confirm the returned parcel meets eligibility rules.

5. Contact Information

If you have any questions about our Refund and Returns Policy, or need help submitting a return request, you can reach our support team any time via the following channels:

• Company Name: Centralin S.à r.l.
• Official Website: www.centralinhome.com
• Contact Email: [email protected]
• Registered Address: 29 Z.A.E. Le Triangle Vert, L-5691 Ellange, Luxembourg
• Contact Phone: +352 23 66 10 63
  Our support team is always ready to help you sort out any questions about returns, refunds, product sizes or aftercare arrangements, to make sure your shopping experience with us is simple, pleasant and fully transparent.