Effective Date: October 20, 2026
Centralin S.à r.l. is proud to deliver our carefully curated, home-tested storage organizers to every household across Luxembourg, bringing tidy, clutter-free home spaces to over 150,000 happy customers to date. We have designed this clear, customer-focused Shipping Policy to give you full, transparent visibility over every step of your order’s journey from our local warehouse to your doorstep, with no hidden fees or unexpected delays. All services outlined in this policy apply exclusively to purchases made through our official website [www.centralinhome.com], and we strictly follow local logistics and trade regulations to ensure every order arrives safely and on schedule. If you have any questions that are not covered in this document, our support team is always ready to assist you via the contact details provided at the end of this policy.
1. Order Processing Time
Every order placed on our platform goes through a standardized, rigorous quality check workflow before it is dispatched. Once you successfully submit your payment confirmation, our team will first verify your order details, confirm the availability of your selected storage products, and conduct a full individual quality inspection for every item in your package to make sure no defects or production issues slip through before shipment. All our items are made with thick, long-lasting durable material that stays sturdy through long-term regular daily use, and we double check that every divider, shelf insert and compact storage tool matches the listed specifications and is free of factory flaws before it leaves our warehouse.
Standard order processing takes 1 to 2 working days. All orders placed on weekends or official Luxembourg public holidays will be processed on the next following working day. We will send you an official order confirmation email immediately after your payment is verified, and a separate dispatch notification email with your unique parcel tracking link as soon as your package leaves our warehouse. You can use this tracking link to view the real-time location and estimated arrival time of your order at any time, no matter where you are.
2. Delivery Options & Timelines for Luxembourg Addresses
For all orders being shipped to any address within Luxembourg, we offer two flexible delivery options for you to choose from at checkout, to match your personal schedule and needs:
- Standard Delivery: This free delivery option is available for all orders over €25 placed on our website, with a flat €3.99 shipping fee applied to orders under €25. Standard delivery takes 5-7 working days from the date your order is dispatched from our warehouse. This option is supported by our trusted local logistics partner that covers every corner of the country, including Ellange, Luxembourg City, Esch-sur-Alzette and all other towns and villages, to ensure no household is left outside our service coverage.
- Fast Priority Delivery: For customers who are eager to get their storage organizers to rearrange their messy drawers, cluttered countertops and underused home corners right away, you can select our fast priority delivery option at checkout for a small €7.99 service fee. This fast delivery option arrives at your designated Luxembourg address in 2-3 working days after dispatch, so you can start setting up your new tidy home space in no time. All our storage tools follow international standard sizes that fit most regular home cabinets easily, and you will be able to start using them immediately with no tools or complex assembly required once they arrive.
For customers who place bulk wholesale orders of over 50 storage units, our team will contact you individually within 24 hours after you place your order to arrange a custom tailored delivery timeline, to make sure your large order is delivered to your business or project site on a schedule that fits your plans.
3. Order Modifications & Shipping Address Adjustments
We understand that sometimes you may need to make small adjustments to your order details after you complete checkout. You are fully allowed to request to modify your shipping address, change selected product variants, or add extra items to your existing order, as long as your order has not entered the formal dispatch workflow and left our warehouse. Simply send a message to our customer support team at [email protected] with your order reference number and the details you wish to adjust, and our team will process your request for free as quickly as possible.
Once your order has already been marked as dispatched in our system, we can no longer make modifications to your shipping address or order contents, and you will need to arrange a return of the unopened package following our published Returns Policy if you no longer need the delivered items. We recommend that you double check your entered shipping address and contact information before finalizing your payment, to avoid unnecessary delivery delays or mis-delivery issues.
4. Shipping Safety & Damaged Parcel Handling
Every parcel we ship is carefully packed with shock-absorbing protective padding to prevent scratches, deformation or breakage during transit. For products that hold food and tableware, we add extra layers of secure packaging to ensure the BPA-free food-contact parts stay completely clean and unexposed during the entire delivery process.
In the very rare case that your parcel arrives with visible external transport damage, or you find that the items inside are broken or deformed when you open the package, please reach out to our support team immediately with clear photos that record the damage to both the outer parcel and the affected products. We will verify your report as soon as possible, and offer you two resolution options free of extra charges: we can send a brand new free replacement of your damaged items to your address, or process a 100% full refund for the affected products promptly, as long as you follow our stated return rules. We will never make you pay extra shipping fees for replacement items caused by transit damage.
We do not assume responsibility for failed deliveries caused by incorrect or incomplete shipping information you provided during checkout, or missed scheduled delivery appointments that you did not reschedule with our logistics partner. If your parcel is returned to our warehouse due to failed delivery for these reasons, we will contact you to arrange a second re-delivery, with only a small flat logistics fee covering the new shipping cost charged to your account.
5. Contact Information
If you have any questions about order tracking, delivery timelines, shipping fee calculations or special delivery arrangements, you can reach our dedicated logistics support team any time via the below official channels:
- Company Name: Centralin S.à r.l.
- Official Website: www.centralinhome.com
- Contact Email: [email protected]
- Registered Address: 29 Z.A.E. Le Triangle Vert, L-5691 Ellange, Luxembourg
- Contact Phone: +352 23 66 10 63
Our support team operates during regular local working hours, and we will reply to all your shipping related inquiries within 24 working hours to help you resolve any issues with your order delivery smoothly.