‌Effective Date: October 20, 2026‌

Welcome to the official e-commerce platform of Centralin S.à r.l. hosted at www.centralinhome.com. These Terms of Service (hereinafter referred to as “Terms”) constitute a legally binding agreement between you, as a registered user or guest shopper accessing our platform, and Centralin S.à r.l. (hereinafter referred to as “we”, “us” or “our”). By browsing our website, creating a user account, placing an order for our curated home storage organizers, or using any features and services provided on our platform, you confirm that you have carefully read, fully understood, and agreed to be bound by every provision laid out in these Terms. If you do not agree to any clause in these Terms, you must immediately cease accessing our website and discontinue use of all our services.

As a home storage brand rooted in Luxembourg, we have earned the trust of over 150,000 happy customers across the country, offering smart storage tools designed for every messy spot in local households. We craft storage for daily life, creating carefully curated dividers, shelf inserts and compact storage tools that transform every messy drawer and cluttered countertop into a tidy, peaceful little space you will love. These Terms are designed to clarify the rights, obligations and responsibilities of both parties, ensure a fair, secure and transparent shopping experience for every user, and align fully with applicable Luxembourg and European Union e-commerce regulations to protect the legitimate interests of all our shoppers.

1. Eligibility to Use Our Services

You confirm that when you access our platform and use our services, you hold full capacity for civil conduct in accordance with applicable Luxembourg law, or you are using our services under the supervision and consent of your legal guardian. You also warrant that you are not an individual or entity subject to any trade restrictions, economic sanctions, export bans or other regulatory limitations administered by Luxembourg, the European Union or any relevant international authority, and you will not use our services for any purposes that violate local, regional or international laws and regulations.

Our platform and all related services are designed for personal, non-commercial household use, unless you obtain separate written authorization from us to place bulk wholesale orders for commercial resale purposes. Any attempt to scrape our website data, copy our product listings, resell our storage organizers at marked-up prices, or disrupt the normal operation of our platform in any form is strictly prohibited, and we reserve the right to permanently restrict your access to all our services if such behavior is identified.

2. Account Registration and Security

When you choose to create a registered user account on our platform, you agree to provide accurate, complete and up-to-date personal information during the entire registration process, including a valid contact phone number, functional email address and correct shipping details that match your real identity and location. You are solely responsible for maintaining the confidentiality of your account login credentials, and all activities, actions and orders performed under your account are deemed to be authorized by you.

You must immediately notify us if you detect any unauthorized access to your account, data breach or suspicious activity linked to your profile. We will never ask you to provide your account password or full payment verification code via unencrypted phone calls or casual messages. We will not be liable for any losses incurred due to your failure to properly safeguard your account login details, which result in unauthorized use of your account. Each user is only permitted to hold one regular personal shopping account on our platform, and the creation of duplicate accounts through false information is not allowed.

3. Product Information and Order Placement

All product listings published on [www.centralinhome.com] provide clear, real and accurate descriptions of our home storage organizers, including exact dimension data, material specifications, functional features and applicable usage scenarios. All our storage product sizes follow international standards to fit most regular home cabinets easily, we use thick durable material that stays sturdy for long time regular daily use, and no tools or complex assembly are required to set up any of our dividers or organizers. All food-contact parts of our products are BPA-free, completely safe to hold tableware and dry food items for daily household use.

When you place an order on our platform, you confirm that all the information you submit during checkout, including consignee name, contact phone number, full delivery address and payment details, is accurate and complete. Once your payment is successfully processed and verified, a legally binding purchase contract is formed between you and us. We reserve the right to reject, cancel or suspend your order in the event of obvious pricing errors, product stock shortages, suspected fraudulent transaction behavior, or orders flagged as violating applicable regulatory requirements, and we will notify you promptly of such situation, issuing a full 100% refund back to your original payment method if your order cannot be fulfilled normally.

We make every effort to display all product colors and textures accurately on our website, but we cannot guarantee that your device screen will display all colors with 100% absolute precision, and minor visual differences between the online product image and the physical delivered item will not be deemed a breach of our product quality commitment, as long as the physical item matches all listed functional and material specifications.

4. Payment Terms

All prices displayed on our website are denominated in Euro (EUR), and all listed prices include applicable Luxembourg value-added tax, unless otherwise explicitly marked on bulk wholesale order pages. The total amount of your order, including product prices, selected shipping fees and any applicable tax, will be clearly displayed on the checkout page before you confirm and submit your payment.

We support all mainstream secure payment methods that comply with Luxembourg financial regulatory requirements, including major credit cards, debit cards and authorized third-party payment services. By submitting a payment on our platform, you confirm that you are the legal authorized holder of the selected payment method, and you have sufficient available funds to cover the full total amount of your placed order. All payment transaction data is encrypted with industry-standard end-to-end security measures to protect your financial information, and we will never store your full sensitive payment card details on our servers after your transaction is completed.

5. Shipping, Delivery and Risk Transfer

All terms related to order processing, dispatch and delivery are governed by our publicly published Shipping Policy, which forms an integral part of these Terms of Service. After your payment is confirmed, we will process your order within 1 to 2 working days, conducting full individual quality inspections for every storage organizer in your package before dispatch. For standard delivery to Luxembourg addresses, your order will arrive within 5-7 working days after dispatch, while our optional fast priority delivery will be delivered to your designated address within 2-3 working days.

The risk of loss, damage or destruction of the ordered products will transfer to you at the moment you or a designated third party you authorize takes physical possession of the delivered parcel. If you select a designated pickup point as your delivery location, the risk transfers to you once the courier delivers the parcel to the selected pickup location and you are notified that your order is available for collection. We are not responsible for delivery failures caused by incorrect or incomplete shipping information you provided during checkout, or missed scheduled delivery attempts that you do not reschedule with our logistics partner within the specified timeframe.

6. Returns, Refunds and Exchanges

All rules related to product returns, refund processing and product exchanges are governed by our official published Refund and Returns Policy, which is fully incorporated into these Terms of Service. We explicitly reaffirm that we do not approve any “refund only” requests under normal circumstances, where customers retain the purchased products and request full or partial monetary compensation without returning the physical items to our warehouse.

Unused products kept in their original, resalable condition can be returned within 30 calendar days from the date you receive your order. Once our warehouse team receives and verifies that your returned product meets all eligibility requirements, we will process your refund within 3 working days, which will be transferred back to your original payment account. In the rare event that you receive a damaged or defective item that impacts normal use, you may provide clear photographic evidence of the damage to our support team, and you will be offered two resolutions: a free brand new replacement shipped to your address with no extra cost, or a full refund processed after you return the defective item to our facility. All returned goods must be sent back to us to qualify for any refund, as stated in our Refund and Returns Policy.

7. Intellectual Property Rights

All content published on [www.centralinhome.com], including but not limited to product photographs, text descriptions, brand logos, website interface designs, illustration materials, video content and software code of our platform, are protected by applicable copyright, trademark and other intellectual property laws of Luxembourg and the European Union. All these intellectual property rights are exclusively owned by Centralin S.à r.l., and no user is permitted to reproduce, distribute, modify, publicly display, or use any of our intellectual property content for any commercial purposes without obtaining our prior explicit written authorization.

You may not use our brand name, registered trademark or product related content to create derivative works, register domain names, or launch marketing campaigns that falsely imply a formal partnership with our brand, without our separate written consent. You may not scrape our website data, copy our product catalog, or reproduce our original customer testimonials for use on other third-party e-commerce platforms. Any unauthorized infringement of our intellectual property rights will constitute a breach of these Terms, and we reserve the right to pursue all applicable legal remedies against the violating party.

8. Prohibited Use of Services

When accessing and using our platform, you agree that you will not engage in any of the following prohibited activities:

• Post, transmit or distribute any illegal, defamatory, obscene, harassing, or otherwise morally offensive content through our platform comment sections, feedback forms or customer support communication channels
• Attempt to gain unauthorized access to our website server, other users’ accounts, or any non-public data and systems connected to our platform
• Use automated scripts, bots, crawlers or other unauthorized tools to collect our website data, submit fake orders, or disrupt the normal operation of our platform
• Use our products and services for any activities that violate applicable local laws, regulations or public order and good morals
• Forge the identity of other users, our company employees or third-party partners to commit fraud or obtain unauthorized benefits
• Upload, spread or distribute computer viruses, malicious code, or other harmful programs that may damage our platform system, device performance or data security

If we determine that your conduct violates any of the above prohibitions, we reserve the right to immediately suspend or permanently terminate your user account, restrict your future access to our platform, and retain relevant evidence to pursue corresponding legal liability if your actions cause measurable losses to our company or other users.

9. Disclaimer of Liability

To the maximum extent permitted by applicable Luxembourg laws, we will make no guarantee, express or implied, that the services provided on our platform will be completely uninterrupted, 100% error-free, or fully free from unauthorized third-party interference. Our website may experience temporary service interruptions for system maintenance, security upgrades, server updates or force majeure events including natural disasters, extreme weather, public health emergencies, changes in government regulatory requirements, logistics service partner operation failures, and other situations beyond our reasonable control. We will not be held liable for any indirect, consequential, incidental or punitive damages arising from such force majeure events, unless the damage is directly caused by our gross negligence or willful misconduct.

Nothing in these Terms will operate to exclude or restrict our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability that cannot be lawfully excluded or restricted under applicable Luxembourg and European Union consumer protection legislation. We comply fully with all provisions of the E-Commerce Law and Consumer Rights Protection regulations, and we will not use unfair format clauses to evade our statutory responsibilities that cannot be legally waived. For example, we remain fully liable for any personal or property damage caused by defects in our products, even for items that are offered as promotional free gifts, as required by consumer protection rules.

10. Modification of Terms and Services

We reserve the right to update, adjust or revise these Terms of Service from time to time to adapt to new business operation changes, technical security upgrades, updated regulatory requirements or reasonable business needs. When we release a revised version of these Terms, we will publish the updated document with a clearly marked new effective date on the official Terms of Service page of [www.centralinhome.com]. For any material revisions that reduce your existing legitimate rights, we will take prominent notification measures, including displaying a full screen pop-up notification when you next access our website, or sending you an alert to your registered email address, to ensure you have sufficient time to review the new clauses before they take effect.

Your continued access to our platform and use of our services after the new revised Terms officially go into effect will be deemed as your full acceptance of the updated clauses. If you do not agree with the revised content of the new Terms, you may stop using our services permanently, and we will process any pending unshipped orders for full refund according to our order cancellation rules.

11. Governing Law and Dispute Resolution

These Terms of Service and any separate agreements through which we provide you with our shopping services shall be governed by, construed and interpreted in accordance with the laws of Luxembourg, excluding any conflict of law rules that may reference the legal provisions of other jurisdictions. Any disputes, controversies or claims arising out of or relating to these Terms of Service, your use of our website, or your product purchase transactions with us, will first be resolved through friendly, good faith negotiations between you and our customer mediation team.

If the relevant dispute cannot be resolved amicably through negotiation within 30 working days after one party submits the formal dispute notification, either party may submit the dispute to the non-exclusive jurisdiction of the competent courts located in the Grand Duchy of Luxembourg. This clause does not deprive you of any mandatory consumer protection rights granted to you under applicable local laws that cannot be waived by agreement.

12. Contact Information

If you have any questions, comments or complaints regarding these Terms of Service, you may contact our authorized legal and customer support team at any time via the following official channels:

• Company Name: Centralin S.à r.l.
• Official Website: www.centralinhome.com
• Contact Email: [email protected]
• Registered Business Address: 29 Z.A.E. Le Triangle Vert, L-5691 Ellange, Luxembourg
• Contact Phone: +352 23 66 10 63

Our team will respond to your inquiry and provide proper follow-up processing no later than 30 working days after we receive your complete message.