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Centralin

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Privacy Policy

‌Effective Date: October 20, 2026‌

Centralin S.à r.l. (“we”, “us”, “our”) is committed to protecting the personal data and privacy of every customer who visits our official website www.centralinhome.com and uses our home storage product shopping services. We fully recognize the critical importance of your personal information, and your trust in our brand is our top priority. In strict compliance with applicable data protection laws including the General Data Protection Regulation (GDPR) and other relevant global privacy regulations, we have implemented comprehensive security measures to ensure your personal information is processed safely, transparently and under your full control.

This Privacy Policy is designed to help you fully understand how we collect, use, share, store and protect your personal information during your use of our products and services, as well as the full scope of rights you hold to manage your personal data. Before you start browsing our website, exploring our curated home storage organizers or placing an order with us, please read this policy carefully, especially the sections marked in bold, to ensure you fully understand our data processing rules and make informed choices before proceeding to use our services. All professional terms referenced in this policy are explained in plain, easy-to-understand language to eliminate any ambiguity for our users. If you have any questions, comments or suggestions regarding this policy, you can reach out to us at any time via the contact details provided at the end of this document.

Your consent to this Privacy Policy confirms that you have acknowledged all core functions of our e-commerce platform, understood the categories of necessary personal information required to operate these functions, and granted us the corresponding authorization to collect and process this necessary data. This general consent does not automatically grant permission for us to enable any optional additional features or process non-essential personal information. Any activation of extra functions, processing of non-essential data or handling of special categories of sensitive personal information will be separately requested for your explicit consent based on your actual usage scenarios.

1. Scope of Application

This Privacy Policy applies to all products and services we provide to you via our official website [www.centralinhome.com], as well as any subsequent new service forms developed as technology evolves, including but not limited to our future official mobile applications, mini-programs and social media shopping portals. This policy covers all interactions you have with our brand, whether you are browsing our product catalog, creating a user account, placing an order for our home storage organizers, participating in our user feedback programs, or reaching out to our customer support team for assistance.

If we or any of our affiliated companies launch individual services or product lines with a dedicated, separate privacy policy, that corresponding specific policy will govern your use of those particular services. This Privacy Policy does not apply to any third-party services that you may access via external links published on our website. Any services provided by independent third parties will be governed by their respective separate personal information processing rules, and we strongly recommend that you review those third-party privacy policies before sharing any personal data with them.

2. Collection and Use of Your Personal Information

When you use our platform and services, we only collect personal information that is necessary to deliver our promised home storage shopping experience, which falls into two clear categories: necessary information required to fulfill the core basic functions of our platform, and optional non-necessary information for enhanced features. If you refuse to provide the required necessary information, you will not be able to complete transactions or use the full core functions of our service; if you choose not to provide optional non-necessary information, you will still be able to access all basic shopping features of our website without any negative impact.

Our core basic function is to provide a complete home goods online shopping experience, which includes account registration and management, product browsing and search, order placement and transaction processing, product delivery, after-sales customer service, interactive user experience features, and platform security protection. The personal information we collect for these core functions includes the following scenarios:

  • ‌Account Registration and Management‌: When you create an account on our platform, you are required to provide a valid mobile phone number for identity verification and account security purposes. This is necessary information, and if you refuse to provide it, you will not be able to register a formal account to place orders, though you may still browse our public product catalog as a guest user. You may also voluntarily set an account password, choose a custom nickname and upload a profile photo, all of which are non-optional information that you are not required to provide. If you do not fill in these optional details, our system will automatically generate a default nickname and generic profile for your account, which will not affect your normal use of shopping services.
  • ‌Transaction and Fulfillment Services‌: To ensure we can successfully deliver your ordered home storage organizers to your designated address, we will collect your consignee full name, contact phone number, full delivery address and payment related information including payment time, payment amount and payment channel. All of this information is required to process your order correctly. We have designed all our storage products to follow international size standards to fit most regular home cabinets easily, and the delivery information you provide helps us ensure you receive the correct products at the location you specify, whether you select our standard 5-7 working day shipping option or our fast 2-3 working day delivery service for Luxembourg addresses.
  • ‌Identity Verification and Risk Control‌: To comply with local legal and regulatory requirements, verify user identity authenticity, prevent fraudulent transactions, and maintain the security of our platform and user accounts, we may request additional identity verification information when you apply for special services such as bulk wholesale orders, custom storage solution consultations, or returns of high-value products. This information is only used for identity authentication purposes to protect both you and our business from security risks.
  • ‌Customer Service and After-Sales Support‌: When you reach out to us with queries about product sizes, aftercare policies, return requests, or to report items that arrive damaged, we will collect the content of your communication with our support team, order related reference numbers, and any photos you submit of damaged products. This information allows our team to process your after-sales requests promptly, arrange free replacements or full refunds as per our policies, and help resolve any issues you face in a timely manner.

We may also request your permission to access optional device permissions including camera, photo album, microphone and location positioning, to enable optional enhanced features such as uploading photos of your home space to get custom storage recommendations, scanning product barcodes for quick order tracking, or displaying nearby offline partner stock information. You are fully entitled to reject any of these permission requests, which will not affect your ability to browse products, place orders and use all core basic shopping functions of our website. All food-contact parts of our storage products are BPA-free to safely store tableware and dry food, and we only use this optional data with your separate explicit consent to help you get a more personalized user experience.

3. Sharing, Transfer and Public Disclosure of Your Personal Information

We will never sell, rent or otherwise publicly disclose your personal information to any third parties for commercial marketing purposes without your separate explicit consent. We only process and share your personal data within the scope that is clearly disclosed in this policy, and in full compliance with legal requirements.

To ensure the smooth fulfillment of your order, we may entrust trusted third-party service providers to process part of your personal information as data processors on our behalf, including but not limited to logistics and delivery service providers, payment processing institutions, cloud server service providers, data analysis and advertising service providers. When sharing information with these third-party processors, we only provide the minimum amount of personal information that is strictly necessary for them to complete their assigned services, and we have signed formal legal agreements with all of these partners to clarify their data protection responsibilities. All our third-party partners are required to adopt strict security protection measures to safeguard your personal data, and they are not permitted to use your personal information for any purposes outside the scope of services authorized by us.

We only transfer your personal information to third parties outside of the above circumstances when we are required by applicable laws, regulations, legal proceedings or mandatory official requests from competent public authorities to disclose your personal data. In the event of a corporate merger, acquisition, bankruptcy liquidation or similar transaction that involves the transfer of our business assets, we will require the new entity that takes over our business to continue to be bound by the terms of this Privacy Policy. If the new entity plans to alter the data processing rules, we will ask the new entity to notify you in advance and solicit your separate explicit consent again.

4. Your Rights Over Your Personal Information

In accordance with applicable data protection laws, you hold a comprehensive set of rights over your personal information we process, which we guarantee to fully respect and support:

  • ‌Right of Access‌: You have the right to log into your account on our platform at any time to access and view all your personal information we have collected, including your order history, saved delivery addresses, payment transaction records and account profile details.
  • ‌Right of Rectification‌: If you find that any of your personal information stored on our platform is inaccurate or incomplete, you have the right to request us to correct, update or supplement that information at any time. You can modify your delivery address, contact information and account profile directly in your account settings page, or contact our customer support team for assistance with modifying other data.
  • ‌Right of Erasure‌: You have the right to request us to delete your personal information under specific circumstances, including when the purpose for which we collected the information no longer exists, when you withdraw your consent to our data processing, or when our processing of your personal data violates applicable legal provisions. We will respond to your deletion request within 15 working days, unless we are legally required to retain certain information for longer to fulfill our legal obligations related to transaction and financial records.
  • ‌Right to Withdraw Consent‌: You may withdraw your consent for us to process your personal information at any time. You can adjust your device permission settings directly via your device system, or contact our support team to disable non-optional data processing. Withdrawing your consent will not affect the legality of any data processing activities we have already carried out based on your previous valid consent, and it will not prevent you from continuing to use the core basic shopping functions of our website.
  • ‌Right to Account Cancellation‌: You have the right to permanently cancel your user account on our platform at any time. After you submit a valid account cancellation request, we will delete all of your personal information associated with that account within the timeframe required by law, except for the limited data we are legally obligated to retain for financial, tax and transaction record keeping purposes.
  • ‌Right to Data Portability‌: You have the right to request to obtain a copy of your personal data in a structured, commonly used and machine-readable format, or request us to transfer this data directly to another data controller where technically feasible.

If you wish to exercise any of the above rights, you can contact us via the contact methods listed at the end of this policy. We may need to first verify your identity before processing your request to ensure the security of your account and personal data. We will respond to your request as soon as possible, and no later than one month after we receive your request.

5. Information Storage and Security

We will only retain your personal information for the period that is necessary to achieve the purposes stated in this Privacy Policy, unless we are legally required to retain certain information for a longer statutory period. For transaction related data such as your order records and payment information, we will retain this data for the period required by local commercial and tax laws, which is generally 10 years after your transaction is completed. For your account profile information, we will retain this data for as long as your account remains active, and we will permanently delete or anonymize your personal data within 90 days after you cancel your account.

All your personal information collected via our website is stored on secure servers located within the European Economic Area (EEA), and we do not transfer your personal data to any countries or regions outside of the EEA unless that location has been confirmed by the European Commission to provide an adequate level of data protection. We have implemented industry-leading multi-layer technical security measures to protect your personal information from unauthorized access, disclosure, misuse, alteration, damage or loss, including end-to-end data encryption for all payment information, regular security vulnerability scanning and penetration testing of our platform, and strict access control restrictions for our internal employees to ensure only authorized personnel can access your personal data, and only when it is necessary to complete their work tasks.

All of our thick, durable home storage products are built to stay sturdy for long term regular daily use with no complex assembly or extra tools required, and we apply this same rigorous durable and secure design philosophy to our data protection systems, to ensure your personal information stays fully protected during all of your interactions with our platform. In the very unlikely event of a personal data security incident, we will immediately notify you via the contact information you have provided of all relevant details of the incident, its potential impact and the remedial measures we are taking, in full compliance with legal notification requirements.

6. Policy Updates

We may need to update and adjust the terms of this Privacy Policy on a regular basis to adapt to new changes in our business operations, updated technical security measures, or new amendments to applicable legal and regulatory requirements. When we make updates to this Privacy Policy, we will publish the revised version on the official Privacy Policy page of our website [www.centralinhome.com], and clearly mark the new effective date at the top of the updated policy. For any changes that reduce your rights under this current Privacy Policy, we will take additional more prominent measures to notify you of the updates, including sending a prominent pop-up notification when you next access our website, or sending you an email notification to your registered contact address. We will not collect additional categories of your personal information or expand the scope of data processing for any new purposes without obtaining your separate explicit consent in advance.

7. Protection of Minors

Our home storage product e-commerce platform is not primarily intended for use by minors under the age of 16. We do not intentionally collect any personal information from minors under the age of 16. If you are a parent or legal guardian of a minor and you discover that your child has provided us with personal information without your prior consent, please contact us immediately via our provided contact methods. Once we confirm that we have collected personal data from a minor under 16, we will take immediate steps to delete that relevant information permanently from our systems.

8. Contact Us

If you have any questions, concerns, comments or requests related to this Privacy Policy, or wish to exercise any of your personal data rights outlined above, you can contact us at any time using the following contact details:

  • Company Name: Centralin S.à r.l.
  • Official Website: www.centralinhome.com
  • Contact Email: [email protected]
  • Registered Address: 29 Z.A.E. Le Triangle Vert, L-5691 Ellange, Luxembourg
  • Contact Phone: +352 23 66 10 63

We will process and respond to your inquiry as quickly as possible, no later than one month after we receive your message. If you are not satisfied with our response to your personal data related request, you also have the right to submit a complaint to the relevant local data protection supervisory authority.